Yesterday, I ordered some fast food at a local Panda Express drive-thru window. The server was uncommonly friendly and courteous in genuine manner. She deserved a tip. Customers typically don’t tip fast food workers, but after this experience I’m going to start doing it regularly.
During payment, I told the server the extra amount was a gratuity. The server replied that she wasn’t allowed to accept tips. I was flabbergasted! A good chunk of my career has been in customer service, and never have I been told by an employer that I couldn’t accept tips. I asked to speak with her supervisor. The young gentleman came over to the window and explained that the no-tip rule was “company policy.” Undeterred, I firmly asserted that policy to be “wrong.” The supervisor seemed chagrined to find himself in such a dilemma. He abruptly relented and allowed the server to accept the gratuity.
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