BOA workers were ‘told to lie’ to its customers about mortgage modification program

Former Bank of America employees say in court documents that the bank routinely lies to customers about their mortgages, and denies their requests for modifications without even looking at the paperwork.

In sworn affidavits, four former employees, for example, describe policies in place at the bank that they say are designed to subvert the Home Affordable Modification Program (HAMP), 2009 government-sponsored initiative that was designed to keep distressed homeowners above water during the depths of the housing crisis.

The affidavits are part of multiple court cases against the bank brought by homeowners who say they were unfairly foreclosed upon. One case is underway in the U.S. District Court of Massachusetts, before Judge Rya W. Zobel. A movement is underway to unite the cases under a single class-action lawsuit.

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